Support time that actually gets billed: YakDesk + YakTimer

YakDesk answers every call calmly. YakTimer wants to know exactly how long each call took. Luckily, they get along.

How they work together

Ticket time becomes timesheet time. Time spent on a YakDesk ticket is pushed into YakTimer as a time entry on the project you've mapped it to.
Set it up once. You connect YakTimer from YakDesk's ticket settings, choose the project mapping, and you're done.

Agencies and MSPs with support retainers, and anyone who has ever said "we really should be billing for this".

Bonus cousin fact: the YakDesk support chat is built into many of the other yak products too, so help is always one click away.